Frequently Asked Questions
Browse the RACV Royal Pines frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.
General information about our accommodation and facilities.
Q: What time is check-in and check-out?
Check In: 2:00pm Check Out: 11:00am
Q: Can I have a late check-out?
An extended check out time may be available on request by contacting Reception. Additional charges may apply.
Q: Do you require a security bond upon check-in?
Credit card details are required on arrival. If no credit card is available, a $100.00 cash bond per guest is payable. The bond is refundable at checkout.
Q: Is there Internet or WiFi access available?
Rooms are outfitted with wired and wireless Internet access (fees apply).
Q: How often are the apartments serviced?
Housekeeping services are available 24 hours, 7 days a week.
Q: Is all linen provided?
Yes, all freshly cleaned linen is supplied. You can also contact Reception if you need any extra blankets, pillows, towel, mini bar replenishment, toiletries, room servicing, luggage racks, flower vases or any other miscellaneous items.
Q: Is the swimming pool heated?
Yes, the outdoor swimming pool spa is heated at RACV Royal Pines Resort.
Q: What facilities do you have?
RACV Royal Pines Resort prides itself on the extensive facilities available for guest use. Some facilities include: Bar Business Service Caf Restaurants Dry Cleaning / Laundry Games Room Gym / Fitness room Kids Club Conference Facilities Currency Exchange Golf Course Gymnasium Internet Car Parking Cycle/Running Path Children's Play Area Swimming Pools Pool - Heated Room Service Day Spa Full Sized Tennis Court For more information on our resort facilities, click here.
Q: Can I book theme park tickets at reception?
Yes, our friendly staff at reception can help you book theme park tickets. For more information on our local attractions, click here. You can also pre-purchase all your tickets using the booking calender on the right
Q: Is after hours check-in available?
Yes, after hours check-in is available at our 24 hour Reception desk.
Q: Is there car parking available?
RACV Royal Pines Resort provides free undercover parking for guests vistors. Valet parking is available at an additional cost. There is also ample outdoor parking for motor vehicles heavy vehicles.
General information about our location.
Q: Are there shops or restaurants nearby?
There are several restaurant choices at RACV Royal Pines Resort ranging from alfresco and poolside dining, to dining at some of the resorts very popular restaurants. You can choose from: Kalinda Restaurant - amazing seafood buffet and ala carte menu options Trattoria Amici - rustic wood fired pizza and pasta Arakawa Restaurant - teppanyaki and hand-rolled sushi Tees' Clubhouse - casual dining
Q: Where can I buy groceries locally?
The closest shopping centres to RACV Royal Pines are: Ashmore City Shopping Centre (2.3km) IGA (Supermarket) Fruitilicious (Fruit Vegetable) Goldsteins (Bakery) Benowa Gardens Shopping Centre (2.7km) Coles (Supermarket) Brumby's (Bakery) Kmart (Discount Department Store)
Q: How far away is the beach?
RACV Royal Pines is just a short drive (approximately 7km) away from world class Gold Coast beaches at Surfers Paradise and Broadbeach.
Q: Is there public transport nearby?
RACV Royal Pines provides shuttle services that loop to Surfers Paradise, Jupiters Casino and Pacific Fair Shopping Centre. Purchase shuttle service tickets at the Concierge as bookings are essential. Nerang Railway Station is located approximately 4km from the resort at Warrener Street, Nerang. Surfside Buslines provides a bus route (740) from Nerang Railway Station to Surfers Paradise (via RACV Royal Pines Resort on Ross St). Check the TransLink journey planner for more detailed trip information: http://jp.translink.com.au/travel-information/journey-planner/